If you need to talk to a Customer Experience agent for any Support function, please call our Support hotline.
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Support Hotline: +1-800-571-8739
If you have a critical/downtime situation, please call and speak with a technical support representative for the fastest response times. Email our support team for non-urgent requests. We'll respond within a business day. Access our CX Portal to view all inquiries for your site and/or organization.​​​
Support Portal: cx.trewautomation.com
Email: support@trewautomation.com
For assistance with part identification, order inquiries, shipping information, or more parts requests, please email us. Please send in a photo of the bed tag to assist with part identification.
Online Parts Store: trewstore.com
Email: parts@trewautomation.com
To make a warranty claim, please review our return policy and fill out an RMA Form.
RMA Form & Return Policy: trewstore.com/returnpolicy
Email - Warranty Term(s) Questions: parts@trewautomation.com
For onsite service, please call our hotline or email our Field Service team.
For all other inquiries, or if you are unsure who to contact, please reach out to your sales representative or email info@trewautomation.com, or complete this form: